REFUND POLICY

At Mythic Web Agency, we value our clients and strive to provide exceptional digital marketing, web, and app development services. Our commitment is to deliver results that exceed your expectations. To ensure transparency and clarity, we have outlined our refund policy below.

 

1. Advance Payments:
Upon engaging our services, a non-refundable advance payment is required. This payment is essential to secure your spot in our project queue and initiate the planning and preparation phase for your project.

 

2. Service Assurance:
We are dedicated to delivering high-quality services tailored to meet your unique requirements. Throughout the project, our team will work closely with you to ensure your satisfaction and make necessary adjustments to achieve the desired outcomes.

 

3. No Refunds After Advance Payment:
Once the advance payment is made, it is non-refundable. This policy is in place to cover the initial costs associated with project setup, resource allocation, and planning. We appreciate your understanding of this commitment.

 

4. Project Milestones:
During the project, we will establish clear milestones to keep you informed about our progress. If, for any reason, you are dissatisfied with a specific milestone, we encourage you to communicate your concerns promptly. We will make every effort to address and resolve any issues to ensure your satisfaction.

 

5. Scope Changes:
In the event of scope changes or additional requirements that were not initially outlined in the project agreement, we reserve the right to adjust the project timeline and cost accordingly. Any additional work will be subject to a separate agreement.

 

6. Client Responsibilities:
Timely provision of necessary information, feedback, and approvals from your end is crucial for the smooth progress of the project. Delays caused by a lack of client cooperation may impact the project timeline, and we cannot be held responsible for such delays.

 

7. Cancellation Policy:
Should you decide to cancel the project after the advance payment has been made, no refunds will be issued. However, we are open to discussing the situation and finding a resolution that benefits both parties.

 

By engaging our services, you acknowledge and agree to these terms. We are committed to providing open communication and addressing any concerns you may have throughout the project to ensure a positive and successful collaboration.

 

Thank you for choosing Mythic Web Agency. We look forward to delivering outstanding results for your digital marketing, web, and app development needs. If you have any questions or concerns about our refund policy, please feel free to contact us.